Kwik Locksmith

Privacy Policy

This Privacy Policy explains how Kwik Locksmith (“we”, “us”, “our”) collects, uses and protects your personal information when you visit KwikLocksmith.co.uk (the “Website”) or contact us for locksmith services. We are committed to handling your data lawfully, fairly and transparently in line with UK GDPR and the Data Protection Act 2018.

1. Who we are

Kwik Locksmith is an independent locksmith business based in Luton, United Kingdom. If you have any questions about this Privacy Policy or how we handle your data, you can contact us using:

2. What information we collect

We may collect and process the following types of personal data:

  • Contact details: name, address, email address and telephone number.
  • Service information: property type, details of locks/doors, work carried out and job history.
  • Communication data: messages sent via our contact forms, email, WhatsApp or telephone, including any information you choose to provide.
  • Technical data: IP address, browser type, pages visited and similar analytics data collected through cookies and similar technologies.
  • Review / testimonial data: your name, town and feedback where you choose to leave a review for publication on the Website.

3. How we collect your information

We collect personal data in the following ways:

  • When you contact us by telephone, email, WhatsApp or through our Website contact forms.
  • When we attend your property to provide locksmith services.
  • When you submit a testimonial or review through our Website.
  • Automatically when you browse the Website, through cookies and analytics tools (for example, Google Analytics).

4. How we use your information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide quotations.
  • To schedule and carry out locksmith work at your request.
  • To manage invoices, payments and business records.
  • To improve our Website, services and customer experience.
  • To publish reviews and testimonials on the Website where you have given your consent.
  • To comply with our legal and regulatory obligations and to establish or defend legal claims.

5. Legal bases for processing

We process your personal data on one or more of the following legal bases:

  • Contract: to take steps at your request and to perform our contract with you when you book our services.
  • Legitimate interests: to run and manage our business, keep records and improve our services, provided your rights are not overridden.
  • Legal obligation: to comply with applicable laws, regulations and tax requirements.
  • Consent: where you choose to receive marketing communications from us or submit a testimonial for publication (you may withdraw consent at any time).

6. Sharing your information

We do not sell your personal data to third parties. We may share your information only with:

  • Our professional advisers (such as accountants or insurers) where necessary for business administration.
  • Service providers that host our Website, email or IT systems, under appropriate confidentiality and security obligations.
  • Law enforcement bodies, regulators or other authorities where we are legally required to do so.

7. Data retention

We keep your personal data only for as long as necessary for the purposes described in this Policy, including to meet legal, accounting or reporting requirements. Job and invoice records are typically retained for up to six years after the end of the relevant tax year, unless a longer period is required by law.

8. Security of your data

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

Under UK data protection law you have the following rights, subject to certain conditions:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request deletion of your data where there is no good reason for us to continue processing it.
  • The right to object to processing based on our legitimate interests.
  • The right to restrict how we process your data in certain circumstances.
  • The right to request a copy of your data in a commonly used, machine‑readable format.
  • The right to withdraw consent where processing is based on your consent.

If you wish to exercise any of these rights, please contact us at kwik.locksmith69@gmail.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Cookies and analytics

Our Website may use cookies and similar technologies to provide essential functionality, remember your preferences and analyse how visitors use the site. You can control cookies through your browser settings, but disabling certain cookies may affect how the Website functions. For more detail, please refer to our separate Cookie Policy if available.

11. Links to other websites

The Website may contain links to third‑party websites. We are not responsible for the content, security or privacy practices of those websites. You should review the privacy policies of any external sites you visit.

12. Children’s privacy

Our services are aimed at adults and we do not knowingly collect personal data relating to children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: